Privacy policy

Full policy

Data Controller

ZOE – Gestione Servizi Culturali S.C. a r.l. – via Claudio Monteverdi, 117 – 19122 La Spezia

Data Controller’s email address: segreteria@zoecoop.it

Types of Data collected

Among the Personal Data collected by this Application, either independently or through third parties, there are: Tracking Tools; Usage Data; Data communicated in order to use the Service; Data communicated while using the service; various types of Data; number of Users; session statistics.

Full details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific information notices displayed before the Data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free not to provide such Data, without this having any consequence on the availability or operation of the Service.
Users who are unsure about which Data is mandatory are encouraged to contact the Data Controller.
Any use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to the further purposes described in this document and in the Cookie Policy.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application.

Methods and place of processing of the collected Data

Methods of processing

The Data Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data.
Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other parties involved in the organization of this Application may have access to the Data (administrative, sales, marketing and legal staff, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies), appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors may always be requested from the Data Controller.

Place

The Data is processed at the Data Controller’s operational offices and in any other place where the parties involved in the processing are located. For further information, contact the Data Controller.
The User’s Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User may refer to the section containing details on the processing of Personal Data.

Retention period

Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be retained for a longer period due to any legal obligations or on the basis of the Users’ consent.

Purposes of processing of the collected Data

The User’s Data is collected to allow the Data Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), identify any malicious or fraudulent activities, as well as for the following purposes: Statistics, Displaying content from external platforms, Contacting the User, Interaction with social networks and external platforms, and Spam and bot protection.

To obtain detailed information on the purposes of processing and on the Personal Data processed for each purpose, the User may refer to the section “Details on the processing of Personal Data”.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contacting the User

Contact form

Personal Data processed: various types of Data.

Interaction with social networks and external platforms

Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to track the User’s behavior.
Google Analytics (Universal Analytics) with anonymized IP (Google Ireland Limited)

Google Analytics (Universal Analytics) is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the ads of its advertising network.
This Google Analytics integration anonymizes your IP address. Anonymization works by shortening Users’ IP addresses within the borders of the member states of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the IP address be sent to Google’s servers and shortened within the United States.

For an understanding of Google’s use of data, please consult Google’s partner policies.

Personal Data processed: Usage Data; Tracking Tools.

Place of processing: Ireland

Information on how to opt out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users can learn more about how to opt out of interest-based advertising in the dedicated section of the Cookie Policy.

Cookie Policy

This Application uses Tracking Tools. To learn more, Users can consult the Cookie Policy.

Further information for Users

Legal basis of processing

The Data Controller processes Personal Data relating to the User if one of the following conditions applies:

the User has given consent for one or more specific purposes.
processing is necessary for the performance of a contract with the User and/or for the implementation of pre-contractual measures;
processing is necessary to comply with a legal obligation to which the Data Controller is subject;
processing is necessary for the performance of a task carried out in the public interest or for the exercise of public powers vested in the Data Controller;
processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

It is always possible to ask the Data Controller to clarify the specific legal basis of each processing activity and, in particular, to specify whether the processing is based on law, provided for by a contract or necessary to enter into a contract.

Further information on retention time

Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be retained for a longer period due to any legal obligations or on the basis of the Users’ consent.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Data Controller and the User will be retained until the performance of such contract is completed.
Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User may obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When processing is based on the User’s consent, the Data Controller may retain Personal Data for longer until such consent is withdrawn. Furthermore, the Data Controller may be obliged to retain Personal Data for a longer period in order to comply with a legal obligation or by order of an authority.

At the end of the retention period, Personal Data will be deleted. Therefore, once this period has expired, the right of access, erasure, rectification and the right to Data portability can no longer be exercised.

User rights under the General Data Protection Regulation (GDPR)

Users may exercise certain rights with reference to the Data processed by the Data Controller.

In particular, within the limits provided by law, the User has the right to:

withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously given.
object to the processing of their Data. The User may object to the processing of their Data when it is carried out on a legal basis other than consent.
access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User may verify the accuracy of their Data and request that it be updated or corrected.
obtain restriction of processing. The User may request the restriction of the processing of their Data. In this case, the Data Controller will not process the Data for any purpose other than its storage.
obtain the erasure or removal of their Personal Data. The User may request the erasure of their Data by the Data Controller.
receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred without hindrance to another controller.
lodge a complaint. The User may lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Users have the right to obtain information regarding the legal basis for the transfer of Data abroad, including to any international organization governed by international law or established by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect their Data.

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing on grounds relating to their particular situation.

Users are informed that, where their Data is processed for direct marketing purposes, they may object to the processing at any time, free of charge and without providing any reason. If Users object to processing for direct marketing purposes, Personal Data is no longer processed for such purposes. To find out whether the Data Controller processes Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise rights

Any requests to exercise the User’s rights may be addressed to the Data Controller through the contact details provided in this document. The request is free of charge and the Data Controller will respond as soon as possible, in any case within one month, providing the User with all the information required by law. Any rectifications, erasures or restrictions of processing will be communicated by the Data Controller to each of the recipients, if any, to whom the Personal Data has been transmitted, unless this proves impossible or involves disproportionate effort. The Data Controller informs the User of such recipients if the User requests it.
Further information on processing

Legal defense

The User’s Personal Data may be used by the Data Controller in court or in the preparatory stages for its possible establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares that they are aware that the Data Controller may be required to disclose the Data by order of public authorities.

Specific information notices

At the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information notices concerning specific Services, or the collection and processing of Personal Data.
System logs and maintenance

For needs related to operation and maintenance, this Application and any third-party services used by it may collect system logs, i.e. files that record interactions and may also contain Personal Data, such as the User’s IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, where technically and legally feasible, by sending a notification to Users through one of the contact details in its possession. Please therefore consult this page frequently, referring to the date of last modification indicated at the bottom.

If the changes affect processing activities whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

Last modified: 3 April 2024